Privacy Policy

Privacy Policy

Last updated: 31-10-2026

1. Who we are

Golden Moon Factory, based in Dammam, Saudi Arabia, manufactures and supplies equipment for restaurants, hotels and commercial kitchens. This policy explains how we collect, use and protect your personal data when you use goldenmoonfactory.com, in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its Implementing Regulations.

2. The data we collect

  • When you request a quote or contact us: Your name, email address, phone or WhatsApp number, your business name if you provide it, and your request details such as dimensions, stainless steel grade and notes.
  • Technical data collected automatically: Your IP address, browser and device type, and the pages you visit, collected through cookies and analytics tools such as Google Analytics.

3. Why we use your data

  • To answer your enquiries and to prepare and follow up quotations.
  • To contact you by phone, WhatsApp or email about your request.
  • To improve the website and measure its performance.
  • To comply with the regulations in force in the Kingdom.

We only send you marketing messages with your consent, and you can withdraw it at any time.

4. Payment

Payment is not currently made through the website, and we do not collect bank card details. The price and payment method are agreed after the quotation is confirmed.

5. Data sharing

We do not sell or rent your personal data to anyone. We may share it only with:

  • The technical service providers we rely on to run the website, such as hosting, email and analytics tools, and only as far as necessary.
  • Shipping and delivery companies when your order is supplied.
  • The competent government authorities where there is a legal obligation.

6. Cookies

We use cookies to run the website, remember your preferences such as language, and measure visits. You can disable them in your browser settings, which may affect some website features.

7. Data retention

We keep your data for as long as needed to respond to and follow up your request, or for the period required by the relevant regulations, after which we delete it or make it non-identifiable.

8. Data protection

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse, including encrypting the connection to the website (HTTPS).

9. Your rights

Under the Personal Data Protection Law, you have the right to:

  • Access the personal data we hold about you.
  • Ask for it to be corrected if it is inaccurate.
  • Ask for it to be deleted, subject to the retention periods required by regulations.
  • Withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact us using the details below.

10. Contact us

11. Changes to this policy

We may update this policy from time to time, and we will publish any changes on this page together with the update date.

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