Website usage agreement (terms and conditions)

Last updated: [19-8-2026]

Welcome to the website “Golden Moon factory of industry”. Please read this agreement carefully before using or purchasing from the site, as your use of the site constitutes your express consent to all the terms and conditions listed below, in accordance with the regulations of the kingdom of Saudi Arabia, foremost of which is the e-commerce law and its executive regulations.

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“ website”: means the website of the Golden Moon factory for industry and all pages and services affiliated with it. “ user” or “ customer”: every natural or legal person (restaurant, hotel, company) browsing the site or buying from it. “ products”: restaurant, hotel and commercial kitchen equipment offered for sale via the site.

2. Scope of activity

The site provides detailed information on restaurant, hotel and commercial kitchen equipment products, and allows customers to make direct purchases through the site.

3. Terms of use of the site

By using the site, you represent that you are: at least 18 years of age, or acting on behalf of an enterprise that has the statutory capacity to contract. You will provide true and accurate information upon registration or purchase. You will use the site only for legitimate purposes, and refrain from any use that harms the site or its users or violates Saudi regulations.

4. Products and prices

We try our best to display accurate product information and pictures, however actual colors and sizes may vary slightly. All prices displayed are in Saudi riyals, and include VAT unless otherwise expressly stated. The company reserves the right to modify prices or product specifications without prior notice, provided that this does not affect previously confirmed orders.

5. Orders and payment

The order is considered confirmed after the completion of the payment process or the official documentation of the order according to the company's policy. Electronic payments are made via secure and licensed payment gateways. The company reserves the right to refuse or cancel any order in case of suspected fraud, unavailability of the product or for reasonable technical or commercial reasons, notifying the customer thereof.

6. Delivery

The duration and delivery expenses are determined by the customer's location and the nature of the product, and this is clarified upon completion of the order. The company is committed to delivering orders within the agreed period, and in case of any delay, the customer will be notified of this.

7. Exchange, return and warranty policy

The customer has the right to request a replacement or return of the product in accordance with the controls contained in the Saudi e-commerce system, in the event of a manufacturing defect or non-conformity of the product to the agreed specifications. The term and terms of the warranty for each product are determined separately, clarified to the customer upon purchase. Products manufactured or specially designed as requested by the customer may not be subject to the return policy, unless a manufacturing defect is proven.

8. Intellectual property

All content on the site, including logos, images, texts, and designs, is owned by”Golden Moon factory of industry” or licensed to it, and may not be copied or reused without prior written permission.

9. Limitation of liability

The company makes every effort to ensure the accuracy of the information displayed on the site, and is not responsible for any indirect damages resulting from the use of the site beyond its reasonable control. The company is not responsible for any temporary interruption of service as a result of maintenance work or technical circumstances beyond its control.

10. Data protection

The collection and use of users ' data is governed by the site's Privacy Policy published above, which is an integral part of this agreement.

11. Dispute resolution and governing law

This Agreement shall be governed by and construed in accordance with the regulations of the kingdom of Saudi Arabia. In the event of any dispute that cannot be resolved amicably, the competent judicial authorities in the kingdom of Saudi Arabia shall have jurisdiction.

12. Amendments to the agreement

The company reserves the right to amend this Agreement at any time, and your continued use of the site after the posting of amendments is considered an implied consent to it.